This privacy statement was last amended on June 22, 2022.
This privacy and cookie statement relates to the moetiknaardedokter.nl website and the services of Moet Ik Naar De Dokter (MINDD B.V., hereinafter referred to as “MINDD”).
MINDD considers the careful handling of personal data very important. In this privacy statement we describe what personal data of yours we process, how we deal with your personal data and what rights you have in that context.
MINDD is the controller with regard to the data processing. In this privacy statement we explain which personal data we gather and use and for what purpose. We advise you to read this carefully. We observe the requirements of privacy legislation in our processing. This means, among other things, that:
- we state clearly for what purposes we process personal data. We do so via this privacy statement;
- we restrict our gathering of personal data to only those personal data required for legitimate purposes;
- we first ask you for your express consent to the processing of your personal data in cases where your consent is required;
- we apply appropriate security measures to protect your personal data and also require these of parties that process personal data on our behalf;
- we respect your rights such as your right of inspection, correction or deletion.
Personal data and purposes
When using the app, enter personal data about yourself or about another person for whom you are using the app and you will be given a decision. The personal data received from you via this service and that we process are:
- Date of birth
- Result of any triage done (urgency)
The data entered are required initially to be able to answer the question ‘Do I have to go to the doctor?’ Your sex and date of birth are processed by the back end of the app in anonymised form for the analysis of the use of our app. We can then ensure that in the future the app will work even better and we can generate anonymous statistics. Your IP address is processed in anonymised form by the web server into a session number. As a result, your personal data are not traceable.
Your location is stored only on the device on which you are using the app and if you use the link with a map application (such as Google Maps) so as to immediately obtain directions to the out of hours doctors’ surgery. These data are not stored by us but by the provider of the map application. We advise you to read the attached privacy statement carefully.
Callback request It is possible to make a callback request through the App. In doing so, personal data about yourself or another person for whom you use the App is sent securely to the telephone system. These personal details will only be sent and processed if you explicitly give permission for this. With a call-back request, in addition to the above-mentioned standard data, the following personal details are requested and processed:
- Telephone number
- Your GP
- BSN number
- Description of your complaint
- photo of the complaint
MINDD conducts scientific research in collaboration with various GP posts. This means that MINDD, in collaboration with different GP posts, is monitoring the effects, the improvements, the safety and the performance of the App. The data used for this research is: patient ID, timestamp of the start of telephone triage, age in years or date of birth, gender, NTS entry complaint, urgency, triage duration and the call result. A link will be made based on the telephone triage data and the self-triage data. Based on the self-triage advice and the result of the telephone triage, researchers at Radboudumc (department IQ Healtcare) can determine the effect, safety and performance of the App for the HAP.
Postcode Once you have gone through the questions, you may be asked to enter the four digits of your postcode or to the GP posts you are affiliated. “Moet ik naar de dokter?” conducts its post-market surveys and (scientific) research in collaboration with health organisations. This means that “Moet ik naar de dokter?” (in collaboration with health organisations) monitors and improves the app’s security and services. The data used for this are anonymous so this is why you are only asked for the four digits of your postcode. With this, it is possible to determine under which health organisation, for instance an out of hours doctors’ surgery, you fall. Your postcode is only logged if you give explicit consent to this.
You can contact us by sending us an email (via the contact form under “Contact” in the website’s menu), sending a message via the mobile app or by getting in touch with us via our contact details.
MINDD processes the personal data that you pass to us to answer your question. With this, MINDD implements the agreement that you make with us. We retain your contact details and your enquiry for two years from the date of our last contact with you so that we can respond appropriately to any follow-up questions.
Please note: If you have any questions about the result of the triage via the app or about whether or not you have to go to the doctor, you must contact your GP or the out of hours doctors’ surgery. So you can only report any incorrect or incomplete data to us and then you can ask for technical support. If you give feedback about the app, do not include any medical details relating to yourself.
You can subscribe to the newsletter via our website. We will then send you a maximum of one email per month in which we inform you about developments relating to the app and the “Moet ik naar de dokter?” company. We will maintain your subscription until you withdraw your consent. You can do this by clicking on the link in the newsletter or by contacting us.
We invite you to leave feedback for us. If you accept this invitation, we will use your feedback, in combination with your sex and date of birth, to improve our service. We retain your feedback for two years after you submitted it. If you give feedback about the app, do not include any medical details relating to yourself.
With whom do we share personal data?
The passing on of data to others
Your personal data are not shared with third parties for commercial purposes. In addition, MINDD may involve third parties in the course of providing its service. Thus for instance the app is developed and hosted by a third party and installed on your telephone by the app store. These third parties are MINDD’s processors. MINDD enters into agreements with processors to ensure that the personal data are appropriately protected by these parties.Moreover, MINDD will not pass your personal data to a third party who has not been engaged by MINDD to enable the intended use by the user unless MINDD is obliged to do so by legislation, you have given your consent to this or MINDD has a legitimate interest in this. In the event of suspicion of misuse of our app, we may pass on personal data to the legally entitled authorities.
Third party websites or apps
This privacy statement does not apply to third party websites or apps that are connected to our app by means of links. We cannot guarantee that these third parties will treat your personal data in a reliable or secure manner. We advise you to read the privacy statements of these websites before using these websites.
Security of personal data
We take appropriate security measures to restrict misuse of and unauthorised access to your personal data. In this way we ensure that only the necessary persons have access to your data, that access to the data is protected and that our security measures are regularly monitored.
We are entitled to make changes to this privacy statement. It is recommended that you regularly consult this privacy statement so that you are informed of these changes.
Rights of data subjects
You have the following rights:
- To receive an explanation about what personal data we have and what we do with it.
- To inspect the accuracy of the personal information that we have.
- To demand the correction of errors.
- To demand the removal of (out of date) personal data.
- To withdraw consent.
- To restrict the data processing.
- To obtain your personal data in digitally legible standard format so as to transfer them.
- To complain about a specific use.
MINDD will ask you to identify yourself before such requests can be processed. MINDD will inform you in writing of its decision within four weeks following receipt of the request. However, this deadline can be extended for reasons in connection with the specific rights of data subjects or the complexity of the request. If we extend this deadline, we will inform you of this promptly. For this purpose you can contact our Data Protection Officer via firstname.lastname@example.org.
If you are not satisfied with the way in which we deal with (a complaint about) the processing of your personal data, you are entitled to submit a complaint to the Personal Data Authority.
Prins Willem-Alexanderlaan 705
7311 ST Apeldoorn
CoC number: 55280021
Telephone: 085 130 4720