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Report on the quality of COVID-19 related eHealth applications (COVID-19 symptom apps) in the Netherlands – app developers version

Authors: Hoogendoorn P, Schnoor K, van Kampen SC, van Os HJA, Chavannes HN.

Summary

In this study, various COVID-19 symptom apps were assessed for quality using a new international quality standard for Health and Wellness Apps, CEN-ISO/DTS 82304-2. The “Quality Requirements Conformity Assessment” was used, which is a questionnaire with quality criteria in four different categories:

  1. “Healthy and safe” (health requirements, health risks, ethics, health benefits, and societal benefits)
  2. “Easy to use” (accessibility and usability)
  3. “Secure data” (privacy and security)
  4. “Robust build” (technical robustness and interoperability)

Using the questionnaire, 11 different apps from 11 different organizations were evaluated. App 7 refers to the “Moet ik naar de dokter?” (MINDD) app. The study found that, at present, the best app in the Netherlands for one-time symptom screening is the MINDD app.

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