If you have an urgent healthcare need so you cannot come to the out-of-hours doctors’ surgery, the doctor can be with you within fifteen minutes. The doctor will then drive to you in a visiting car with a blue siren.
Can I arrange a repeat prescription via the out-of-hours doctors’ surgery when my drugs run out?
In general, you have to go to your own GP if you want a repeat prescription. If it is a matter of urgency and you need the drugs immediately, then the doctor at the out-of-hours doctors’ surgery can prescribe a repeat prescription for you. You will then be given as many drugs as you need until the first surgery at your own GP.
Is there a pharmacy at the out-of-hours doctors’ surgery?
Most surgeries have a so-called out-of-hours pharmacy. At these pharmacies, you can collect drugs which have been prescribed for you by the doctor at the out-of-hours doctors’ surgery.
Why are telephone conversations recorded?
Telephone conversations with the out-of-hours doctors’ surgery are generally recorded. Surgeries do this for various reasons:
- In order to improve the quality of the telephone contacts;
- If patients have a complaint, this can be used as a source of information;
- For training purposes.
Will my own GP be informed that I had contact with the out-of-hours doctors’ surgery?
Yes. Your own GP will be informed the next day that you attended the out-of-hours doctors’ surgery. The report of your visit to the out-of-hours doctors’ surgery will be sent to your GP so the GP can add this to your medical file.